The Story of HOW IT ALL STARTED.
At noon I walked into a nearby restaurant in downtown for a quick bite before my one o'clock meeting. After being seated, I waited for ten minutes before a waiter came to take my order. My waiter introduced himself and gave me the lunch menu and disappeared. The thing is, I have a meeting after an hour, and my waiter is all over the place trying to assist other guests.
I look at the menu and trying to imagine the dish and what will be faster to order and have it ready on time to eat and then leave to my meeting. I decided to ask the waiter to prepare the meal and pack it TO-GO.
After five minutes, my waiter took my order which was a Burger and I asked him to make sure to remove onions from it and asked for Diet Coke with no Ice for my drink.
I also urged him to prepare it ASAP and pack it to go because of my scheduled meeting.
Finally, my Order came but not as requested, the chef forgot to remove the onions from the burger, and it was ready for me eat or take to go.
I gave the kind waiter my Credit Card to check me out fast so I can get to my meeting that is starting in another 20 minutes.
Again this time my waiter disappeared for 12 minutes and came back apologizing that they have only two Point of Sales Machines and the delay was due to other waiters putting their orders into the Point of Sale System for their clients.